- Appliance
- Premium built-in refrigerator
- Symptom
- Never started its cooling cycle
- Resolution
- Control board replaced, full cycle monitored
- Location
- Montlake, Seattle
What the customer reported
The refrigerator was not running its cooling cycle correctly. Symptoms like this get blamed on the compressor, which is the expensive assumption.
What we found
With the board out and tested, the fault was electronic rather than mechanical — the sealed system and compressor were fine and did not need touching.
What we did
Replaced the control board and monitored a full cooling cycle to confirm the unit was calling for and delivering cooling on schedule.
Why this happens
Separating a board fault from a sealed-system fault is the whole job here. One is a part and an hour; the other is certified work and a recharge. Getting that call right is what the diagnostic visit pays for.