Seattle Sub-Zero & Viking is an independent appliance service company based in Bellevue, serving Seattle and the Eastside. Fifteen years on these three brands — which is long enough to have seen the same faults come round again on the same models.
Built-in refrigeration and professional cooking appliances contain multiple systems that can produce similar symptoms. We focus on testing the likely causes and explaining the recommended repair before work begins.
From booking to completed repair, the customer approves the work before it begins.
Small team on purpose, and fifteen years of it. Everyone here works on Sub-Zero, Viking and Wolf every week — which is how you learn what actually fails on them rather than what the manual says should.
Rick takes the calls where the fault will not sit still — a refrigerator that cools some days and not others, an ice maker that works until it doesn’t, a dishwasher with a problem nobody has managed to pin down. He tests before he names a part, and he explains what he found in words you can repeat to someone else.
Rick shows up by name in our Yelp reviews more than anyone.
Jason’s job is making a repair feel simple. He listens to what the appliance is doing, says what is wrong without burying it in jargon, and lays out the options — including the cheap one — before anything gets opened up. He leaves the kitchen the way he found it.
Ivan handles the units that are part of the room: panel-ready refrigeration, integrated columns, professional cooking suites wedged into custom cabinetry. That work is as much about getting to the appliance without marking anything as it is about the repair itself, and it cannot be rushed.
Tim finds the actual cause rather than the obvious one, then tells you honestly what he would do: repair it, service it, or — occasionally — put the money toward a replacement instead. Customers hear that last answer from him more often than they expect.
The $89 diagnostic fee is applied toward an approved repair.