- Appliance
- Sub-Zero built-in refrigerator
- Symptom
- Refrigerator stopped cooling entirely
- Resolution
- Compressor replaced, system recharged and pulled down
- Location
- Broadmoor, Seattle
What the customer reported
The cabinet was no longer cold. Once a built-in goes fully warm, the food is the urgent problem and the repair timeline matters as much as the repair itself.
What we found
The compressor had failed. We confirmed this before quoting, because a compressor is the single most expensive part in the appliance and the diagnosis has to be right the first time.
What we did
Replaced the compressor, evacuated and recharged the system, then ran a full cool-down with the cabinet empty and monitored temperatures before handing it back.
Why this happens
A compressor failure on a built-in is the point where people start pricing new refrigerators. On Sub-Zero the math usually still favors repair — the cabinet is integrated into the kitchen, and replacement is a cabinet job as much as an appliance one.